Customer Satisfaction Questionnaire

Dear Customer,
please tell us your level of satisfaction with the catering service on board the Frecce trains.

How to fill out the questionnaire:

We kindly ask you to indicate the level of importance for the aspects of the service listed below, i.e. the degree of relevance you attribute to each topic.
Likewise, we ask you to indicate your level of satisfaction and therefore the perceived quality that these service aspects have been able to generate.

Any suggestions (Section VI) will be very helpful to us: please feel free to share them!

The scale used is 1 – 9 (where 1 represents the lowest level of satisfaction and 9 the highest).

Select 0 if the service was not used or if the questionnaire item is not relevant to the service you experienced.

SECTION I: PERSONAL DATA

First name *

Last Name *

Travel Route *

Travel Class *

Service *

SECTION II: SERVICE PERCEPTION

Courtesy of staff

Questions	0	1	2	3	4	5	6	7	8	9
IMPORTANCE	0	1	2	3	4	5	6	7	8	9
SATISFACTION	0	1	2	3	4	5	6	7	8	9

Product presentation

Questions	0	1	2	3	4	5	6	7	8	9
IMPORTANCE	0	1	2	3	4	5	6	7	8	9
SATISFACTION	0	1	2	3	4	5	6	7	8	9

Availability of information (price lists/menu cards, etc.)

Questions	0	1	2	3	4	5	6	7	8	9
IMPORTANCE	0	1	2	3	4	5	6	7	8	9
SATISFACTION	0	1	2	3	4	5	6	7	8	9

Motivations Section II (max. 300 characters)

SECTION III: APPRECIATION OF THE FOOD OFFER

Variety of the food offer

Questions	0	1	2	3	4	5	6	7	8	9
IMPORTANCE	0	1	2	3	4	5	6	7	8	9
SATISFACTION	0	1	2	3	4	5	6	7	8	9

Overall enjoyment

Questions	0	1	2	3	4	5	6	7	8	9
IMPORTANCE	0	1	2	3	4	5	6	7	8	9
SATISFACTION	0	1	2	3	4	5	6	7	8	9

Motivations Section III (max. 300 characters)

SECTION IV: WEBSITE

Completeness of information

Questions	0	1	2	3	4	5	6	7	8	9
IMPORTANCE	0	1	2	3	4	5	6	7	8	9
SATISFACTION	0	1	2	3	4	5	6	7	8	9

Ease of navigation

Questions	0	1	2	3	4	5	6	7	8	9
IMPORTANCE	0	1	2	3	4	5	6	7	8	9
SATISFACTION	0	1	2	3	4	5	6	7	8	9

Motivations Section IV (max. 300 characters)

SECTION V: OVERALL SATISFACTION LEVEL

Overall satisfaction level

Questions	0	1	2	3	4	5	6	7	8	9
IMPORTANCE	0	1	2	3	4	5	6	7	8	9
SATISFACTION	0	1	2	3	4	5	6	7	8	9

SECTION VI: SUGGESTIONS (max. 300 characters)

I consent to the processing of my personal data in accordance with the privacy policy

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