Itinere

Customer Satisfaction Questionnaire

Dear customer, please tell us how satisfied you are with the on-board catering on Frecce trains.

How to fill in the questionnaire:

Dear customer, we kindly ask you to indicate what importance you attribute to the various aspects of the service indicated below, in other words, tell us how interested you are in each individual topic. At the same time, we ask you to indicate the level of satisfaction or perceived quality the various aspects of the service have managed to generate.

Any suggestions you have (Section VI) will be very useful to us: do not hesitate to share your views!

The scale applied is 1 – 9 (in which 1 indicates the lowest level of satisfaction and 9 indicates the highest level).

Select 0 if the service has not been used by you or if the item on the questionnaire is not relevant to the service you have used.

SECTION I: PERSONAL DATA

SECTION II: PERCEPTION OF THE SERVICE

  IMPORTANCE SATISFACTION
Staff courtesy
Product presentation
Availability of information (price lists/menus..)

GIVE REASONS FOR YOUR ANSWERS TO SECTION II (max 300 characters)

SECTION III: APPEAL OF THE FOOD ON OFFER

  IMPORTANCE SATISFACTION
Variety
Enjoyment

GIVE REASONS FOR YOUR ANSWERS TO SECTION III (max 300 characters)

SECTION IV: THE INTERNET WEBSITE

  IMPORTANCE SATISFACTION
Exhaustiveness of the information provided
Browser-friendliness

GIVE REASONS FOR YOUR ANSWERS TO SECTION III (max 300 characters)

SECTION V: OVERALL LEVEL OF SATISFACTION

  IMPORTANCE SATISFACTION
Overall level of satisfaction

SECTION VI: ANY SUGGESTIONS (max 300 characters)

* Mandatory fields